Refund Policy


Return of Goods
13.2.5.
Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.
13.2.6.
You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.
13.2.7.
You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice. 
13.2.8.
If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

13.3. Refunds on cancellation
13.3.1.
So long as you are entitled to cancel and have complied with your obligations under clause 13.2, we will refund you the balance of the price you paid to us after deducting:
13.3.1.1.
the value of the Services we supplied before we received your cancellation notice together with VAT payable in respect of that value;
13.3.1.2.
any reduction in the value of the Goods; and
13.3.1.3.
any cost to us of collecting the Goods.
13.3.2.
Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 13.3.1 within 14 days after the earlier of:
13.3.2.1.
the day on which we receive the Goods back from you, or
13.3.2.2.
the day on which you supply evidence to us that you have sent the Goods back to us.
13.3.3.
If we have agreed to collect the Goods from you, we will refund you the sum in clause 13.3.1 within 14 days of our receipt of your cancellation notice.

13.4. Exception to the right to cancel
13.4.1.
You will not have a right to cancel in the following situations:
13.4.1.1.
The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)
13.4.1.2.
The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us
13.4.1.3.
The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days
13.4.1.4.
You have specifically requested a visit from us to carry out urgent repairs or maintenance
13.4.1.5.
The Contract is for the sale of land or financial services
13.4.1.6.
The Contract is for rental of accommodation for residential purposes
13.4.1.7.
The Contract is for construction or conversion of buildings
13.4.1.8.
The Contract is for the sale of goods and services by public auction which bidders may attend in person 
13.4.1.9.
The Contract is for gaming, betting and lottery services
13.4.1.10.
The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance
13.4.1.11.
The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery
13.4.1.12.
The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery
13.4.1.13.
The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts
13.4.1.14.
The Contract is for the supply of goods which have become mixed inseparably with other items after delivery